Please Read This Before Raising a Ticket Here

This Helpdesk is only for Thrive pre-sales and account issues - The staff in this helpdesk are not able to help you with technical problems.

Technical product specific questions should be raised in the forum here:- https://www.thrivethemes.com/forums

Examples of questions that we can answer in this helpdesk:-

  1. Access issues - I have bought a product but haven't received a welcome email and can't access my account
  2. Password reset issues - I can't access my account because I have forgotten the password and the reset button doesn't work
  3. Pre sales questions - I am interesting in purchasing a product, but I have some questions about the product before I buy

Examples of questions that should be raised in the Thrive Support Forum:-

  1. Product specific tech questions - How do I create landing pages with Thrive Content Builder
  2. Licensing Questions - My license won't activate on my site - please help!
  3. Upgrade questions - How can I upgrade from personal to agency license?
  4. Anything Product Related - How can I do X, Y, Z with your product

The staff in this helpdesk are non-technical and haven't been trained to answer technical product specific questions for the Thrive Themes brand and therefore you will get a faster response directly from the Thrive Themes forum if your question is technical.

All Hybrid Connect, Viral Quiz Builder and WP Sharely support tickets should be raised here as per usual. We have technically trained staff to handle issues for these products

Troubleshooting

Read this first before you submit a ticket - the answer might very well be listed in here...

When I try and edit a new post / page I get a 404 not found error
This happens when you try and edit a post that hasn't already been saved.   When you want to create a new post or page - make sure that you save it fi...
Sat, 10 May, 2014 at 10:41 PM
I can't activate my license - I get an error message about CURL
No worries - just send us a ticket in the support desk here​ and we'll take care of that for you.  You'll also need to send in your wp-admin details...
Mon, 29 Sep, 2014 at 9:15 PM
When I try and use the Content Editor, the control panel doesn't display
This can occur for a number of reasons and is usually due to a plugin or theme action that's either causing a conflict or preventing a script from loadi...
Mon, 22 Sep, 2014 at 3:23 PM
My Digg Digg floating Social Share Icons are not aligned properly when I create content with the Thrive Content Builder
If you're using the Digg Digg social share plugin and you have your social icons floating to the left of the page, you'll need to make an adjustment...
Tue, 1 Apr, 2014 at 11:59 PM
I can't use Featured Images with Thrive Content Builder
Sure you can - you just need to add the featured image as you would usually through the post / page editor.  Then, when you load the content builder, you...
Sun, 21 Sep, 2014 at 2:04 AM
I've activated my license, but nothing happens?
Once you've activated your license you'll see a screen similar to this:-​ That's it, you're done.  You can now navigate to a post or pag...
Wed, 16 Apr, 2014 at 1:13 PM
The Content Builder control panel loads, but it freezes when I try and drag anything onto my page
This bug usually occurs when you're running an older version of Wordpress (for instance : 3.5.1) and thus loading an older version of jQuery.  The first...
Tue, 7 Oct, 2014 at 4:27 PM
How to Upgrade the Thrive Membership
This article is about how you can upgrade from the personal Thrive Membership level to the Agency Thrive Membership level. For single purchase upgrades, ple...
Fri, 6 Mar, 2015 at 1:42 PM