Please Read This Before Raising a Ticket Here

This Helpdesk is only for Thrive pre-sales and account issues - The staff in this helpdesk are not able to help you with technical problems.

Technical product specific questions should be raised in the forum here:- https://www.thrivethemes.com/forums

Examples of questions that we can answer in this helpdesk:-

  1. Access issues - I have bought a product but haven't received a welcome email and can't access my account
  2. Password reset issues - I can't access my account because I have forgotten the password and the reset button doesn't work
  3. Pre sales questions - I am interesting in purchasing a product, but I have some questions about the product before I buy

Examples of questions that should be raised in the Thrive Support Forum:-

  1. Product specific tech questions - How do I create landing pages with Thrive Content Builder
  2. Licensing Questions - My license won't activate on my site - please help!
  3. Upgrade questions - How can I upgrade from personal to agency license?
  4. Anything Product Related - How can I do X, Y, Z with your product

The staff in this helpdesk are non-technical and haven't been trained to answer technical product specific questions for the Thrive Themes brand and therefore you will get a faster response directly from the Thrive Themes forum if your question is technical.

All Hybrid Connect, Viral Quiz Builder and WP Sharely support tickets should be raised here as per usual. We have technically trained staff to handle issues for these products

Installation and Setup

Getting Hybrid Connect up and running.

How to Upload and Activate Hybrid Connect
From the download page, you can download the hybridconnect.zip file to your hard drive. Once that's done, there are two ways to upload and install...
Thu, 19 Mar, 2015 at 5:15 PM
Integrating Hybrid Connect With Your Autoresponder/Mailing List
There are two ways to integrate Hybrid Connect with your mailing list and depending on which one you choose, setting the thank you page is slightly differ...
Sat, 18 Oct, 2014 at 8:19 AM
Setting Up Your Facebook Application
The next step is to create a Facebook application, to use with Hybrid Connect. This sounds way more complicated than it is, luckily. Creating a Facebook a...
Wed, 15 Oct, 2014 at 1:44 AM