Please Read This Before Raising a Ticket Here

This Helpdesk is only for Thrive pre-sales and account issues - The staff in this helpdesk are not able to help you with technical problems.

Technical product specific questions should be raised in the forum here:- https://www.thrivethemes.com/forums

Examples of questions that we can answer in this helpdesk:-

  1. Access issues - I have bought a product but haven't received a welcome email and can't access my account
  2. Password reset issues - I can't access my account because I have forgotten the password and the reset button doesn't work
  3. Pre sales questions - I am interesting in purchasing a product, but I have some questions about the product before I buy

Examples of questions that should be raised in the Thrive Support Forum:-

  1. Product specific tech questions - How do I create landing pages with Thrive Content Builder
  2. Licensing Questions - My license won't activate on my site - please help!
  3. Upgrade questions - How can I upgrade from personal to agency license?
  4. Anything Product Related - How can I do X, Y, Z with your product

The staff in this helpdesk are non-technical and haven't been trained to answer technical product specific questions for the Thrive Themes brand and therefore you will get a faster response directly from the Thrive Themes forum if your question is technical.

All Hybrid Connect, Viral Quiz Builder and WP Sharely support tickets should be raised here as per usual. We have technically trained staff to handle issues for these products

Bugs, Errors, Issues

When something breaks, here's where you find the solution.

Hybrid Connect Facebook Popup suddenly close without warning
If you experienced this issue, please make sure that your Facebook Application isn't in Sandbox Mode To check, edit your application and disable th...
Tue, 7 May, 2013 at 5:44 AM
Hybrid Connect - Facebook Error: An active token must be used to query information about the current application
If you've added your Facebook App ID and App Secret and bumped into the error Make sure to check the correct App ID and App Secret that is config...
Fri, 24 May, 2013 at 5:39 AM
Hybrid Connect - Uncaught TypeError: Object function (a,b){return new c.fn.init(a,b)} has no method 'isWindow'
If you've encountered this error on your Web Developer Console, the problem is that your site is loading a version of jQuery that is less than 1.4.3. ...
Wed, 7 May, 2014 at 11:51 PM
Subscriber gets registered to wordpress as user
When you encountered this on your signup forms, it means you have activated the "Allow signup on your blog" option in your connector,. This also m...
Tue, 7 Oct, 2014 at 2:36 PM
User isn't registered on MailChimp using Hybrid Connect
With the latest form code update by MailChimp, there is a field added which helps lessen spam registrations. This code also affects HC to not functioning we...
Wed, 8 Oct, 2014 at 4:47 PM