Please Read This Before Raising a Ticket Here

This Helpdesk is only for Thrive pre-sales and account issues - The staff in this helpdesk are not able to help you with technical problems.

Technical product specific questions should be raised in the forum here:- https://www.thrivethemes.com/forums

Examples of questions that we can answer in this helpdesk:-

  1. Access issues - I have bought a product but haven't received a welcome email and can't access my account
  2. Password reset issues - I can't access my account because I have forgotten the password and the reset button doesn't work
  3. Pre sales questions - I am interesting in purchasing a product, but I have some questions about the product before I buy

Examples of questions that should be raised in the Thrive Support Forum:-

  1. Product specific tech questions - How do I create landing pages with Thrive Content Builder
  2. Licensing Questions - My license won't activate on my site - please help!
  3. Upgrade questions - How can I upgrade from personal to agency license?
  4. Anything Product Related - How can I do X, Y, Z with your product

The staff in this helpdesk are non-technical and haven't been trained to answer technical product specific questions for the Thrive Themes brand and therefore you will get a faster response directly from the Thrive Themes forum if your question is technical.

All Hybrid Connect, Viral Quiz Builder and WP Sharely support tickets should be raised here as per usual. We have technically trained staff to handle issues for these products

How to...

Common questions about how to do various things with Hybrid Connect.

How to Set your Thank You Page
There are two ways to integrate Hybrid Connect with your mailing list and depending on which one you choose, setting the thank you page is slightly differen...
Fri, 8 Aug, 2014 at 7:24 PM
How to Use the Split-Testing Feature in Hybrid Connect
One of the biggest advantages in Hybrid Connect is the semi-automated A/B testing that you can easily set up and use. Here's a video with step...
Thu, 29 Jan, 2015 at 2:43 AM
How Can I Change the Bottom Margin for the Privacy Policy Text?
If you activate the privacy policy to display at the bottom of your opt-in forms, you might want to adjust the margins, but can't find the margin settin...
Tue, 11 Mar, 2014 at 5:17 AM
How to Update Hybrid Connect
Step 1 - Go to your Plugins page in Wordpress Admin area and click "Check for Updates" Step 2 - Click "Update Now" and p...
Thu, 2 Oct, 2014 at 11:30 PM
How to Set Up a Squeeze Page with Full-Screen Background Image
Lead generation pages that have a large, screen-filling picture in the background have become very popular. With Hybrid Connect, you can create exactly such...
Fri, 22 Aug, 2014 at 5:35 PM
How to assign an image to be the trigger of lightbox?
You'll need to activate the lightbox and set it to display on the page where the image will be displayed.  Then you'll need to wrap the image with...
Fri, 26 Sep, 2014 at 1:38 PM
How to use email only field on your connector?
If you're only needing an email field to show on your form, you can do so by adding the clicking the connect button under Mailing list on your connector...
Thu, 9 Oct, 2014 at 12:24 AM
How to add Hybrid Connector in Category Description
Adding Hybrid Connect form into Category Description is possible. For this you need to install a free plugin named "Widget Shortcode" h...
Mon, 13 May, 2013 at 9:40 AM
How to create a banner ad on Hybrid Connect?
Aside from creating beautiful and elegant optin forms, you can also build a banner ad using Hybrid Connect Please check this article on how to setup...
Mon, 21 Apr, 2014 at 8:27 PM
How to connect Constant Contact on HC
It is true that Constant Contact stopped generating HTML form codes but they also made a form generator separated from their site. You can download th...
Wed, 15 Oct, 2014 at 6:46 PM