How can we help you today?

Please Read This Before Raising a Ticket Here

This Helpdesk is only for Thrive pre-sales and account issues - The staff in this helpdesk are not able to help you with technical problems.

Technical product specific questions should be raised in the forum here:- https://www.thrivethemes.com/forums

Examples of questions that we can answer in this helpdesk:-

  1. Access issues - I have bought a product but haven't received a welcome email and can't access my account
  2. Password reset issues - I can't access my account because I have forgotten the password and the reset button doesn't work
  3. Pre sales questions - I am interesting in purchasing a product, but I have some questions about the product before I buy

Examples of questions that should be raised in the Thrive Support Forum:-

  1. Product specific tech questions - How do I create landing pages with Thrive Content Builder
  2. Licensing Questions - My license won't activate on my site - please help!
  3. Upgrade questions - How can I upgrade from personal to agency license?
  4. Anything Product Related - How can I do X, Y, Z with your product

The staff in this helpdesk are non-technical and haven't been trained to answer technical product specific questions for the Thrive Themes brand and therefore you will get a faster response directly from the Thrive Themes forum if your question is technical.

All Hybrid Connect, Viral Quiz Builder and WP Sharely support tickets should be raised here as per usual. We have technically trained staff to handle issues for these products

Solution home Viral Quiz Builder

Bugs, Errors, Issues

When something breaks, here's where you find the solution.

All questions display on the quiz and nothing happens when you answer
Viral Quiz Builder works and only shows 1 question at a time, so if you see all questions shown on your quiz, there is a problem in your site.  It might ...
Wed, 15 Oct, 2014 at 8:37 AM
Viral Quiz Builder Quizzes does not show on my page
If you encounter the error above, you can check if the issue is caused by a plugin conflict or a theme. In order to test, you need to deactivate plugins one...
Sun, 12 Oct, 2014 at 6:41 PM