Please Read This Before Raising a Ticket Here

This Helpdesk is only for Thrive pre-sales and account issues - The staff in this helpdesk are not able to help you with technical problems.

Technical product specific questions should be raised in the forum here:-

Examples of questions that we can answer in this helpdesk:-

  1. Access issues - I have bought a product but haven't received a welcome email and can't access my account
  2. Password reset issues - I can't access my account because I have forgotten the password and the reset button doesn't work
  3. Pre sales questions - I am interesting in purchasing a product, but I have some questions about the product before I buy

Examples of questions that should be raised in the Thrive Support Forum:-

  1. Product specific tech questions - How do I create landing pages with Thrive Content Builder
  2. Licensing Questions - My license won't activate on my site - please help!
  3. Upgrade questions - How can I upgrade from personal to agency license?
  4. Anything Product Related - How can I do X, Y, Z with your product

The staff in this helpdesk are non-technical and haven't been trained to answer technical product specific questions for the Thrive Themes brand and therefore you will get a faster response directly from the Thrive Themes forum if your question is technical.

All Hybrid Connect, Viral Quiz Builder and WP Sharely support tickets should be raised here as per usual. We have technically trained staff to handle issues for these products

Pre-Purchase Questions

Haven't bought Hybrid Connect yet and have a nagging question? We've got the answers for you.

Is it Possible to Upgrade the License at a Later Point in Time?
Let's say you buy the single-site license of Hybrid Connect. You use it and like it so much that you decide you also want to use it on some of your oth...
Thu, 2 Oct, 2014 at 11:27 PM
Does the plugin have the capability to add new field aside from name and email?
The answer is no. I'm sorry to say that Hybrid Connect can only be used to capture names and email addresses and additional fields cannot be ...
Wed, 15 Oct, 2014 at 4:37 PM
Can the plugin be used on another platform aside from WordPress?
Hybrid Connect is built for WordPress platform and doesn't have the capability to add connectors on other CMS/eCommerce platform. We're work...
Sat, 20 Sep, 2014 at 3:08 AM